Trust
How we operate, the commitments we publish, our security and privacy position, and how to hold us to any of it.
Status
Current service status, uptime over the last ninety days, and the incident history with what we changed after each one.
Security
Our security posture, how to report a vulnerability, what response you can expect, and the commitments we make to researchers who do.
Privacy
What we collect, why we collect it, how long we keep it, and how to ask us for a copy of it or have it deleted.
DPA & Subprocessors
Our data processing terms, the subprocessors we use, where data is held, and the transfer mechanism behind each of them.
SLA & Support
Response and resolution targets by severity, the support tiers behind them, and what we owe you when we miss one.
Changelog
Every change we make to this site and its tools, dated and versioned, including the ones that were mistakes and what we did about them.
Retrieval Benchmark
Our published benchmark results, the methodology behind them, and the cases we currently fail.
Tenant Isolation
How one customer's data is kept physically separate from another's, and why we treat a cross-tenant match as a fatal error rather than a filtered result.
Identity, SSO and RBAC
How identity is resolved, how permissions are evaluated at query time, and what happens when a permission source goes stale.
Audit Logging
What we record for every access decision, including the denials, and how long it is kept.
Encryption
Encryption in transit and at rest, key handling, and per-tenant key derivation.
Data Residency
Where data physically sits, what the three UAE regimes and the Saudi rules actually require, and the difference between contracted and technically enforced residency.
AI Model Policy
Which models we use, what is sent to them, and our commitment never to train on customer data.
Backup and Recovery
Backup frequency, retention, tested restore times, and what we have actually verified rather than assumed.
Incident Response
What counts as an incident, who is notified within what window, and what we publish afterwards.