SLA/SUPPORT SERVICES

SLA/SUPPORT SERVICES

Perfect for smaller medium and enterprises, our Remote-IT service offers a cost-effective yet unlimited remote support benefit with 24x7x365 of your IT systems.

Why Remote IT Support?

If you’re a business with a keen eye on costs and budgeting, but you recognize the value of technology as a key enabler for efficiency, Remote-IT may be the best support option for you. This service gives you unlimited remote support for your end-users, covering your whole IT systems.

You can get in touch with our in-house expert team by telephone, email, chat application as often as you like. Our support  are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first

Whether you’re looking for 24/7 infrastructure monitoring and management, or remote support for end-users – BvLogic ensure your systems and staff are always up and running.

Skills & Knowledge at Birdview Logic

BirdView Logic is a team of experts qualified to offer effective solutions and to guarantee the integrity of your systems after their intervention.

We provide First Call Resolution Service and the use of high-quality remote access and encrypted communication tools; to ensure the protection of the organization’s sensitive information. We will also assist in your language.

We have the culture that enables the implementation of learning of organization’s personnel to be trained in the use of the tools they acquire

Remote Support Managed Services Advantages

  • Single Point of contact for all queries and concerns
  • Cost and time saving
  • Remote Team
  • Business continuity
  • Business uptime
  • Speed
  • Availability
  • Profitability
  • Efficiency
  • Knowledge sharing
  • Peace of mind and greater satisfaction