Outsourcing can solve business problems. Along with reducing costs, it also provides a quick route to mobility management. IT outsourcing is a large category, and the help desk represents only a minor but essential part of it.
Outsourcing can solve several business problems. Along with reducing costs, it also provides a quick route to mobility management. IT outsourcing is a large category, and the help desk represents only a minor but essential part of it. The help desk is often one of the first services companies will outsource. Outsourcing Helpdesk frees up time for your IT staff and therefore allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires.
This allows the experts to handle customer’s issues utilizing the latest technology to provide support solutions more efficiently. Most of the IT managers dream of turning their in-house help desk over to an outsourcing provider whereas others fear it’s the worst thing that can happen. The notion of unloading a significant portion of IT operations onto third-party branches fantasies of major cost savings that will boost the bottom line.
Per-incident pricing is a regular model and is applied as per specific support requirements, total call volumes, incident or ticket volume, projected talk times, overall support hours, service applications, SLAs and more factors which change from company to company and as per requirements.
Fixed fee pricing
Fixed monthly pricing is most often used in combination with a devoted service desk model. The calculation is very clear-cut for this business model approach that is first and foremost based on the number of service desk resources that are committed to a particular client.
Feel free to Discuss further details on the same.
Simply fill out the form and representative will get in touch with you via email/phone.
We offer state-of-art offshore IT support and development services. Specialized in Enterprise Solutions & Architecture Consultancy, Database Management, Cyber Security and Digital Transformations. Our Engineers have vast experience in OS like Red hat, Unix, HP-UX, Microsoft etc.