Don’t be afraid to give up the good to go for the great. Success doesn’t just find you, you have to go out and get it.
Outsourcing can solve several business problems. Along with reducing costs, it also provides a quick route to mobility management. IT outsourcing is a large category, and the help desk represents only a minor but essential part of it. The help desk is often one of the first services companies will outsource.
Outsourcing Helpdesk frees up time for your IT staff and therefore allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires.
This allows the experts to handle customer’s issues utilizing the latest technology to provide support solutions more efficiently. Most of the IT managers dream of turning their in-house help desk over to an outsourcing provider whereas others fear it’s the worst thing that can happen. The notion of unloading a significant portion of IT operations onto third-party branches fantasies of major cost savings that will boost the bottom line. Other top IT executives have more troubling visions of disappointing service, unhappy end users, and revolts in the IT department and intangible costs that undermine the supposed efficiencies help desk outsourcing might bring on board.
Outsourcing help desk support is the solution to this big problem. Outsourcing your IT help desk permits you to hire lesser people, and thus pay lesser for overall IT assistance.
Therefore, there arises the need to outsource your help desk services to an external party, and they can bring a variety of benefits to your business for example:
- Available Support Increases
- Improved Response Time
- Industry Experts
- Reduced Costs
BVLogic provides you the right team for your organization which have:
- Passion for helping people
- Problem Solvers Mind
- Cool Collaboration with Customers
- Having Good Communication Skills
- Technical expertise with personal touch
There are two distinct methods of pricing
Per-incident pricing
Per-incident pricing is a regular model and is applied as per specific support requirements, total call volumes, incident or ticket volume, projected talk times, overall support hours, service applications, SLAs and more factors which change from company to company and as per requirements. All these essentials will be utilized into formatting the actual per-incident price.
Fixed fee pricing
Fixed monthly pricing is most often used in combination with a devoted service desk model. The calculation is very clear-cut for this business model approach that is first and foremost based on the number of service desk resources that are committed to a particular client.
Finally, outsourcing your help desk services to the right outsourcing partner is a significant decision.
Therefore, choose the partner wisely, who will substantially add vital business value to your organization for years to come ahead.
By proceeding through a precise plan as well as process thoughtfully and systematically, you will better understand both your service desk requirements and the capabilities of potential vendors who can meet your specifications.
Feel free to discuss further details on the same.