One of the primary benefits of a fully managed MSP is a single point of contact that has resources to cover all the customers’ needs on a 24/7 basis.
| Value-Added Services | Value | Description |
|---|---|---|
| Single point of contact for all issues | 24x 7 x 365 | Our customer may call, email or submit a ticket on our help desk |
| Expert Team Availability round the clock in minimum cost | 24x 7 x 365 | Our customer don’t need to hire 5 expert resources for single product |
| Our of business support availability | Easy | Guaranteed up-time by availability of our IT experts all the time. |
| Maintenance work out of business hours follow the sun | Easy | Maintenance work is best carried out at a time it has the least impact effect on users by our experts. |
| Dedicated Service delivery Manager | Yes | Customer will have a single point of contact for all the critical issues |
The cost of getting the expert skills in all areas of your business in which an MSP offers skills in-house to cover the extended hours can far outweigh the easy and price of outsourcing this.
As most companies mainly operate during normal working hours, it can be tricky to get support for out of hours issues. On top of this, a lot of maintenance work is best carried out at a time it has the least impact effect on users. In other words, it’s better carried out during out of hours instead of having your team clock in lots of overtime or time in lieu.
An MSP, particularly a global one like Columbus, take shifts being on call during all hours. They’ll provide “follow the sun” offerings where support can be 24/7.
If you found yourself nodding along as you skim read this blog post, please feel free to get in touch for more information about what options there are out there. Alternatively, learn more about our technical expertise portfolio here.